Privacy statement

Castlefield Gallery is committed to handling and storing personal information in compliance with the terms of the General Data Protection Regulation (GDPR). This applies whether the information is obtained directly from individuals through the Castlefield Gallery website by completing web forms or by other means such as phone calls, e-mail, printed forms, or in person. It also applies to information obtained from publicly available sources.

In all instances Castlefield Gallery is the data controller.

Castlefield Gallery holds a separate privacy policy regarding the data of staff, apprentices, interns, volunteers and those its engages to provide services for the organisation. As such, not all the processes listed in this policy with relate to all individuals.

It is your responsibility to obtain permission from a parent or guardian before providing us with your personal information if you are under 18.

Whose information do we collect?

We collect personal information about the following categories of people:

  • Audience members
  • Subscribers
  • Supporters – Guardians, Patrons
  • Donors
  • People hiring the building, hiring staff for consultancy, or loaning equipment
  • Enquirers
  • Media and press
  • Participants in programmes of activity
  • Other stakeholders

What information do we collect?

Depending on the nature of your relationship with Castlefield Gallery, we may collect some or all of the following information:

  • Biographical – name, title, previous surname, date of birth or age, gender, ethnicity, faith, or information that indicates your socio-economic status
  • Contact details – postal address, email address, phone number
  • Current interests and preferences
  • Access requirement
  • Medical information
  • Occupation and professional activities
  • Record of donations or payments
  • Attendance at events

We will only collect this information when there is a legitimate reason for doing so.

How do we collect the information?

Information is collected under the following circumstances:

  • Booking tickets or buying membership online, in person or over the phone
  • Subscribing to Castlefield Gallery mailing lists or other marketing communications
  • Becoming a supporter of Castlefield Gallery
  • Becoming a Castlefield Gallery Associate
  • Providing information via surveys about visitor experience
  • Through personal contact with a staff member or trustee
  • From publicly available sources
  • Enrolling on to or applying to one of our programmes of activity

When you provide contact details you will be asked if you would like to receive further information from Castlefield Gallery. You will also be offered the opportunity to opt-out every time we communicate with you.

We use ‘Cookies’ on our website to allow us to see how our website is used and to improve our services to you. None of this information identifies you personally. For more information see below.

Under the terms of the GDPR the lawful bases for processing personal information are:

  • we need it to fulfil a contract (e.g. ticket purchase);
  • we need it to pursue our legitimate interests including by communicating with current and potential supporters; and/or,
  • you have given your consent for us to do so.

Who collects the information?

Information is collected by, and on behalf of, Castlefield Gallery. It may be shared by staff within Castlefield Gallery in order for us to undertake a range of communications activities, both electronically, in print and through other channels.

Only where you explicitly consent for us to do so we will share your information with third parties which will usually be our funders of specific programmes.

How long do we hold the information?

Information is retained for as long as necessary for the purpose for which it is required.

Where your information is stored?

Your information is stored on secure, password protected databases and networks. Access to the information is given only to staff with the appropriate authorisation.


Castlefield Gallery uses photography, film, and audio recording at events to promote its activities, build new audiences and report to funders. These images may be used on our website, social media channels and in written reports to funders. Public may request not to be photographed. We will seek parental consent to take photographs of children and young people under the age of 18.

Your rights

You have the right to request copies of any of your data held by Castlefield Gallery. If you would like to request this, please e-mail

You have the right to have your data rectified or erased. If you would like to request this, please e-mail
If you no longer want us to use or process your data, you can opt out at any time via the unsubscribe link included in emails or email


If you have any queries about this policy please contact
Helen Wewiora, Castlefield Gallery, 2 Hewitt Street, Manchester M15 4GB or send an e-mail to

If you are dissatisfied with Castlefield Gallery’s response to your request for access to your data, or handling of your request to rectify or erase your data, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel.: 0303 123 1113

Use of cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The website uses Google Analytics to collect statistical data – please visit Google Analytics Terms Of Service for full details.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page.

Who to contact about the policy
Please email or call 0161 832 8034.